Shipping & Returns

Shipping Policy

At Andean Inc., we aim to provide a seamless shipping experience. Below is an overview of our shipping processes, costs, and policies to ensure your order reaches you quickly and reliably.

1. Delivery Options
We offer three convenient shipping methods to cater to your needs:

Standard Shipping: Arrives in 5-7 business days.
Expedited Shipping: Delivered within 2-3 business days for faster service.
International Shipping: Delivery times vary depending on the destination country.

2. Shipping Fees

Standard Shipping: Free on orders over $50. A small flat fee applies for orders under $50.
Expedited Shipping: Costs depend on the shipping address and will be calculated at checkout.
International Shipping: Pricing is based on the destination and preferred shipping method.

3. Order Processing & Tracking

Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are handled the next business day.
Tracking Information: Once your order is shipped, we’ll email you a tracking number so you can monitor your delivery status at any time.

4. Address Accuracy
To ensure smooth delivery, double-check your shipping address when placing your order. Andean Inc. cannot be held responsible for delays or non-delivery due to incorrect address details.

5. Lost or Damaged Packages
In the rare event your order is lost or arrives damaged, contact us immediately at support@andeaninc.com. Our team will coordinate with the shipping carrier to resolve the issue promptly and provide a suitable solution.

6. Get in Touch
For questions or further assistance regarding our shipping policies, feel free to email us at support@andeaninc.com. We’re here to help!

Thank you for choosing Andean Inc. for your needs. We look forward to serving you!

Refund Policy

At Andean Inc., we are dedicated to ensuring your satisfaction. If you’re not fully happy with your purchase, you may be eligible for a refund under the guidelines outlined below.

1. Refund Eligibility

Time Limit: Refund requests must be submitted within 30 days from the date of purchase.
Condition of the Product: Items must be returned in their original state, complete with all packaging and included accessories.

2. Steps to Request a Refund

Submit a Request: Contact us at support@andeaninc.com with your order details and the reason for your return.
Return the Product: After receiving approval, send the item back to the address provided. Customers are responsible for covering return shipping costs.
Refund Processing: Once we receive and inspect the returned product, your refund will be processed within 7-10 business days and issued to your original payment method.

3. Non-Refundable Items

Custom Orders: Personalized or special-order products are not eligible for refunds.
Shipping Fees: Original shipping charges are non-refundable.

4. Need Assistance?
For any questions or concerns regarding our refund policy, reach out to us at support@andeaninc.com.

Thank you for choosing Andean Inc. We value your trust and are here to assist you every step of the way!